Legal

Privacy Policy

How we collect, use, and protect your personal information.

Last updated: October 2026

At Pepteem (“we,” “our,” or “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

1. Information We Collect

We collect information you provide directly to us, including:

Contact Information: Name, email address, phone number, and shipping/billing addresses.
Payment Information: Payment and billing details, processed securely through our payment providers.
Order Information: Products purchased, order history, and transaction details.
Communication Data: Messages, emails, and support requests you send us.
Account Information: Username and password if you create an account.

Automatically Collected Information

When you visit our website, we automatically collect:

IP address and browser type
Device information and operating system
Pages viewed and time spent on our site
Referring website and web pages
Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Communicate with you about your orders and our products
Send promotional emails (with your consent)
Improve our website and customer experience
Prevent fraud and enhance security
Comply with legal obligations
Respond to your questions and support requests

3. Information Sharing

We do not sell your personal information. We may share your information with:

Service Providers: Payment processors, shipping carriers, and service providers who help us operate our business.
Advertising Partners: Meta and TikTok receive information about your visits and purchases through the advertising pixels described in section 5.
Analytics Provider: Yandex receives information about your visits through Yandex Metrica, described in section 5.
Legal Requirements: When required by law or to protect our rights.
Business Transfers: In connection with a merger, acquisition, or sale of assets.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

SSL/TLS encryption on all data transmission
Secure payment processing through PCI-compliant providers
Regular security audits and monitoring
Limited access to personal information by employees
Secure data storage with encryption at rest

5. Cookies and Tracking

We use cookies and similar technologies to:

Remember your preferences and cart contents
Analyze website traffic and usage patterns
Personalize your experience
Serve relevant advertisements

You can control cookies through your browser settings. Disabling cookies may affect your ability to use certain features of our website.

Advertising Pixels (Meta and TikTok)

Our website uses the Meta Pixel and the TikTok Pixel. These tools from Meta Platforms, Inc. and TikTok use cookies, web beacons and similar storage technologies to collect or receive information from our website, such as the pages you view, the products you view or add to your cart, when you begin checkout, and your purchases. Meta, TikTok and other third parties may use this information, together with information collected elsewhere on the internet, to provide measurement services and to target and deliver ads.

When you place an order, we also send details of the purchase to Meta from our server: the products (by product number) and order value; your email address, phone number, ZIP code and country in hashed form rather than as plain text; and your IP address, browser details and Meta cookie identifiers. This lets Meta match the purchase to an ad.

Your Choices About Interest-Based Ads

You can opt out of the collection and use of information for ad targeting:

Through the Digital Advertising Alliance at aboutads.info/choices, or, in Europe, at youronlinechoices.eu.
In the ad settings of your Meta (Facebook or Instagram) and TikTok accounts.
By blocking or deleting cookies in your browser settings.

Analytics (Yandex Metrica)

We use Yandex Metrica, a web analytics service from Yandex, to understand how visitors use our website. It uses cookies and similar technologies to collect information such as the pages you view, the page you came from, your IP address, and your browser and device details. Its Session Replay feature records your actions on our pages, such as clicks, scrolling and filling in forms, so they can be played back; Yandex Metrica masks fields it recognizes as confidential.

You can stop Yandex Metrica from collecting data about you by installing the Yandex Metrica opt-out browser add-on.

6. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing communications
Request a copy of your data in a portable format

To exercise these rights, contact us at support@pepteem.com.

7. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to delete your information, and the right to opt out of the sale of your information. We do not sell personal information.

8. Children's Privacy

Our website is not intended for individuals under 21 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will promptly delete it.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date. Your continued use of our website after changes constitutes acceptance of the updated policy.